Refund and Cancellation Policy

Last updated: 30 September 2026.

This policy applies to 22 (22nd Floor), operated by DSBC Group, LLC, a Delaware limited liability company. It is part of our Terms of Service. 22 is sold to businesses only.

Subscriptions

• 22 is a monthly subscription, billed in advance through Stripe. The price of your plan is shown on our Pricing page and before you pay.
• You can cancel at any time from Settings > Plan and billing, or by emailing support@22floor.com. Cancellation takes effect at the end of the current billing period. You keep access until then and you will not be charged again.

Refunds

• All payments are final and non-refundable. This includes partial months, unused capacity, and AI work already done for you in the billing period. We do not give refunds or credits for a period that has started, for downgrades, or for cancelling before the end of a period.
• Billing errors. If we charged you twice or charged an amount other than your plan's price, we return the amount charged in error.
• Where the law requires a refund, we will give it, but only to the extent the law requires.

How refunds are paid

Refunds of billing errors go back to the card or payment method you paid with, through Stripe, usually within 5 to 10 business days.

Contact

Questions about a charge: support@22floor.com. Please include the email address on your account and the date of the charge.